Victorie Inc. All Natural Products

Victorie Inc. is committed to offering the finest products to our customers. Customer service and satisfaction is our priority. If there is some need to return your purchase you may return it to us within 15 days of receipt.

Conditions for returned merchandise:

1. Returns will only be accepted with prior consent from Victorie Inc. Please send an email to customerservice@victorie-inc.us to obtain authorization.

2. Unauthorized returns will not be refunded.

3. Merchandise must be undamaged and in original condition and packaging.

Anointing oils, essential oils, absolutes, macerations, perfumes, and skin care products can only be returned if they have not been opened, or used. No exceptions. Unfortunately, technology has not caught up with the ability to test products before you buy. Therefore, we recommend buying samples to ensure you will be happy with your purchase. ♥

4. Sample size products and custom orders are not eligible for refunds.

5. Bulk Sized products 1 oz., 2 oz., 4 oz., 8 oz. and 16 oz. are not eligible for refunds. Please order samples of our products before buying bulk.

6. Shipping charges are non-refundable.

7. Returns must be made within 15 days of receipt.

8. Customers returning product are responsible for all return postage.

9. Please enclose a copy of the invoice with the returned item.

For your security, please return your package with an insured courier (e.g., FedEx, UPS, and USPS Parcel Post) and retain your receipt. Victorie Inc. is not responsible for items damaged, lost in transit, or any acts by the above carriers.

Unclaimed Goods

Items that are returned to us by shipper as “unclaimed” will be held for thirty (30) days. During that period we will attempt to contact you, and will resend the items for additional shipping charges. If you fail to respond to our contact(s) within the 30 day period, the item will be returned to our inventory to be resold without refund.

Damaged or Defective Packages

If a package arrives damaged or defective please call us immediately as the package will need to be picked up by the Shipping Courier for inspection.

Please Note:

Our product line consists of many items that are made with high quality essential oils and other natural ingredients that change and vary season to season. Therefore, there may be slight variances in the products we offer year to year. Please order sample vials of our essential oils as we can not refund money on opened bottles of essential oils.

We also deal with other Christian organizations around the world that manufacture our olive oil lamps and other items. These items are handcrafted and slight variances may also occur.

Neurogenesis, It Works, and Pro Image products have separate return policies. Links to these policies will be available soon.

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Questions?

Email: contact@victorie-inc.us

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