Victorie Inc. Shipping Policy

Orders are normally processed and shipped within 1-2 business working days (Monday through Friday, excluding Holidays). If there is a delay in shipping your order we will contact you by email or phone.

Express orders are processed the day they are received and shipped the next business day.

To receive same day shipping your order must be received by 9 AM PST.

Important Notice: Your credit card billing address MUST match the address on file with your credit card company or bank. If the address does not match we will call and verify the billing address for your security. If you, the authorized buyer, entered an incorrect or old address an additional $10.00 service charge will be billed to your credit card for the additional address verification service. Orders that need additional address verification service will be delayed until resolved. If the transaction is fraudulent the authorities will be notified.

Insured Packages and Signature Required Packages

Often times your package will be insured and or require a signature. This is for your protection. If you are not home, the delivery service will leave a notice.

Shipping Options

Holiday Season 2011 Notice

Many mail carriers are now personally responsible for the delivery of your package. USPS Mail carriers and UPS drivers may not leave your package if no one is available to accept it.

Tracking information is emailed to you when your package is shipped, please check the tracking information if you feel there is a delay in receiving your package. We apologize for any inconvenience this may cause.

1) USPS Priority Mail. Delivery time in the US is usually 2-3 days, although it could take as long as 5 days. A tracking number is provided to you the customer when the item is shipped. If you do not receive a shipping confirmation notice please feel to email us. Sometimes the internet service provider will consider this notification as spam.

2) USPS Express Mail. Delivery time in the US is 1-2 days. Overnight delivery is not guaranteed with this service although in many locations it is overnight delivery.

To receive same day shipping your order must be received by 9 AM PST.

All items are insured and tracking numbers are provided when the item is shipped.

3) UPS Ground Service. We are not offering UPS Ground Service at this time.

4) UPS Overnight Service. Delivery time is guaranteed overnight. This does not include weekends or holidays. Example: If you place an order after 9AM on Friday the order will not ship until Monday and you will not receive it until Tuesday.

To receive guaranteed same day shipping your order must be received by 9 AM PST. Note: If you place an order on Friday it will not be delivered until Monday.

All items are insured and tracking numbers are provided when the item is shipped.

International Shipping Options

Customer will be responsible for any customs fee, tariffs, or duties, if required.

1) USPS Global Express Service. Delivery time is 4-7 days. Package is insured and is tracked. Tracking numbers are provided when the item is shipped.

2) USPS Global Priority Service. Delivery time is 7-14 days. Packages can now be tracked and insured. Tracking numbers are provided when the item is shipped.

Security Alert Notice

Important Note: Do to the rise in credit card fraud we have had to take extra security precautions to protect you the buyer. We reserve the right to only ship orders to the address of the cardholder. We realize this may be inconvenient, however, it is to protect you the buyer.

Questions?

Email: contact@victorie-inc.us

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